On the Web, they find something totally foreign to the traditional death care industry — consumer information. Price comparisons abound, anathema to an industry that has thrived in a death-denying culture where people pay the asking price at the local funeral home and rush for the door.
—Craig Bicknell, "Abra Cadaver: A Fight for Bodies," Wired News, October 19, 1999
In attempting to improve its image, the "death care" industry—as the nation's funeral directors like to call themselves—has had a long way to go. Mitford's conclusion that exploitive sales practices were "routine, rather than exceptional in the nation's funeral parlors" was followed by a highly publicized investigation of the funeral industry by the Federal Trade Commission, which included 52 hearings across the country.
—Margaret Engel, "The New Rites of Death," The Washington Post, June 24, 1984