on-hold advertising
n. Telephone-based advertising directed at consumers while they are waiting on hold.

Example Citation:
Many hvacr contractors are turning to telephone "on-hold" advertising as an effective, inexpensive way to market products and services to a captive audience.

Listeners on the other end of the line will hear about spring clean-and-check specials, financing on a new air conditioning system, or air cleaners to help them with their allergies.
—John R. Hall, "Commercials on hold are music to the ears of hvacr contractors," Air Conditioning, Heating & Refrigeration News, May 31, 1999

Earliest Citation:
Admittedly, there is little research on how effective on-hold advertising is, said Stagliano. He cited a study that found 88 percent of callers who heard music or messages on hold liked the system, while 16 to 20 percent who heard product information actually bought the product.
—Lynette Hazelton, "The Hold Co. Holds Onto High Standards," Philadelphia Business Journal, April 3, 1989

Notes:
Here's a possible earlier citation, with the odd capitalization "On-Hold advertising" (why the lowercase "a"?) creating the provisional status (is it a company called "On-Hold" that's advertising in Tennessee?):

In the past, I also provided start-up assistance for two other businesses: A Montessori school for pre-school children in Michigan and more recently, a company called, On-Hold advertising in Tennessee.
—"New economic realities: the role of women entrepreneurs," United States Congress House Committee on Small Business," January 1, 1988 (approx)

Related Words:

Categories: