rep surfingpresent participle.
Phoning a customer service line repeatedly until you get a representative who is willing to handle your request (such as authorizing a refund).
Example Citation:
"Finally we see that the December 97 issue of Wired magazine has a pertinent entry in their 'Jargon Watch' column. 'Rep Surfing' is the practice of repeatedly calling a service center until you get a representative who will do want you want."
—Woody Leonhard, "SR-1 in OZ," Woody's Office Watch
